This process exists in most large support teams and outsourcing providers. So it’s a bit like measuring customer satisfaction, but it’s your team that gives the feedback to agents. It connects to your helpdesk software (like Zendesk, Intercom, Freshdesk, or any of the 14 other integrations) and enables you to start giving systematic internal feedback to your service agents. Kair Käsper and Martin Kõiva: Klaus is a SaaS platform for large customer support teams that want to improve the quality of conversations systematically. What is your current main product, and can you share any previous product pivot story to the current product? That problem was managing customer service quality if you are growing fast and using a modern SaaS help desk software. In this case, we worked at Pipedrive where Martin came across a particular problem that Klaus now solves. Kair Käsper and Martin Kõiva: Since high school, we have both wanted to start businesses and have done so – from selling beer and t-shirts to building our previous SaaS as a side project (applicant tracking system Jobkitten, which is still live). Please tell me about your personal background and What motivated you to get started with your company? Read on to know more about Kair Käsper and Martin Kõiva and his journey.
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